Telstra Track My Order

Orders and deliveries make object easy to shop online with Telstra. Get free delivery also track your order online. Nor select “Execute in no way accept” to decline any order acceptance in case there’s some issue. Observe the next portion toward further unravel certain tale: In which way to Achieve Success with Gamestop Track Order. Y’all shall remain required for fill away a order enquiry form. Select “View Enquiry” up to. Ordered per novel connection with Aussie BB via to them online site. Got on up to Whirlpool in order to locate some good ISP. downloaded a app as well as within 3 hours, a online order contains existed processed plus some date booked for a technician for install any “connection box”.

Whether it is an nbn, internet, mobile, Pre-Paid nor online order, yourself be able to track each dispatch and progress made from your Telstra product or service here. Make each predominant out of your business account with Telstra through managing everything in-app, on demand. Any following data might become used up to track thou across apps as well as websites owned via alternative companies. Find out extra out of belonging to us related research also posts — In what way Able Yourself Succeed within Track Dpd Delivery. Customers frequently struggled in order to grasp the speed made from to them plan due for technical terminology as Mbps. Single significant outcome out of certain research was the identification made from user pain points related in order to customer comprehension made from NBN plans.

Find outside how for track order plus appointment times. That happens once you’ve placed your order for Telstra house internet? Furthermore, some customers were unaware from additional inclusions, so as national along with international calls, which one put Telstra plans apart in certain market. With orders, y’all be able to track per range belonging to your products also services such you order starting at today onwards. Had each identical problem, orders with NA dont appear to depart anywhere, proceed onto dwell chat plus fetch them toward process the order, you be able to use certain NA amount as reference for any dwell chat agent for peer up.

Each link was dead. Contacted Telstra toward acquire. I received some sales invoice with single tracking link for StarTrack. . . I purchased some fresh iPhone 16 by means of Telstra. A Of me Telstra App features self-service actions up to assist guys track each order on your account. Download the app today - It’s any best way toward retain your service moving. Participants’ mental models for tracking hardware, appointments, along with plan changes were assessed. A goal was toward statistically validate each necessitate for improved information architecture, entry points in order to the order tracker, along with reduced reliance on notifications.

Pay bills, track data, get support, along with access exclusive offers—each inside element easy-to-use mobile app. Manage your Telstra services with the Belonging to me Telstra app. Assuming y’all alter each plan y’all ordered, this might delay some scheduled installation appointments plus equipment deliveries. It is best toward wait until y’all are connected up to request single alter of plan. You’ll receive one notification when your device is ready for delivery. Like soon like your device is in reverse inside stock, we’ll complete your order along with dispatch entity up to you.

Manage your Telstra services, obtain help as well as hence plenty further with the Own Telstra app. The Belonging to me Telstra App features self-service actions toward aid you track one order on your account. Download any app today - It is the best. . . If thou select any wrong store, you’ll demand up to cancel your order and position a new single. A refund will typically seem issued upon cancellation. When you’ve paid your bill and require up to report your payment with certain Belonging to me Telstra app. Assuming thou own anything questions alternatively feedback, please contact your Telstra representative.

Enjoy any videos and music you love, upload original content, as well as share something all with friends, family, as well as certain globe on YouTube. Testing involved single larger amount out of participants (205) for validate insights gained via user testing. During certain project’s timeline, Telstra was among the midst out of per transition apart via legacy systems, whatever posed particular difficulties when itself came up to implementing novel API payloads. Ensuring the project’s success required intimate collaboration with certain development team for grasp the existing limitations plus devise single solution which didn’t jeopardize the customer experience.

Amid progress Your order is being processed, there could become equipment alternatively appointments thou demand up to exist aware from. Telstra Order tracking provides convenient manner to stay informed belonging to current status, unexpected delays, as well as Made from course certain delivery out of your courier. Grab one away Gumtree if thou be able to. Actually any 4G backup as yet works, by no means who we’ve had toward use object, touch wo. Peruse our related posts for additional in-depth coverage: That Better Yourself Realize About Usps Letter With Tracking. They’re really cheap as Telstra essentially flog them to existing customers for free (of me parents as well as grandparents had 3 gen 1 plus 2 smart modems excess midway them). Plug also play, didn’t have to configure whichever changes etc.

Y’all be able to check any status belonging to your order either manage single installation appointment among a following ways. Setup takes only a not many minutes. Once set skyward, your passkey desire automatically sync across your devices, therefore yourself won’t contain toward worry approximately forgetting your password another time. Passkeys are per simpler, safer alternative to passwords whatever let guys sign in securely using your fingerprint, front, either device lock. Go after along in order to view wherever a narrative heads next, In what way Do Experts Approach Pd Ems Tracking. Signing in in order to your Telstra ID exactly got easier. Require assist? Watch for us short video on in what way for request a payment extension inside the Mine Telstra app.

Among current case examine, we explore each utilization of some mixed-methods research. If you necessitate for manage contacts with authority on your account within certain My Telstra app. Sign in in order to your Own Telstra within one browser with your Telstra ID. Yes, you be able to. On a “Tracking” tile, below a “Orders” tab, select “Order summary”. Select certain order. Took some twenty-four hours and a half for per reply. Followed beside a extended chat session, such eventually told yours truly such any order number which I was given was actually a SR number either Service Request digit. . Like made from 2026, Telstra Track Of me Order is by any heart belonging to numerous innovative breakthroughs. .

Therefore got again on the chat on a app, asking something have to be wrong with mine order while object can’t become tracked. Y’all able view extra details on the “Order Tracking” sheet of paper including product details. Watch of us short video on how for pay your Telstra bill with our Own Telstra app. Demand aid? A survey was conducted toward gather feedback via Telstra NBN customers. Find out greater concerning here subject with belonging to us expert tips, Each Ultimate Guide up to Track Beauty Bay Order. A survey identified pain points among the customer journey, particularly in the vicinity technician appointments plus self-installation made from modems. A sample was compared also weighted against Telstra Business Persona Profiles in order to ensure data relevance.

Order your novel devices whenever, wherever y’all wish for. Plus, Order Express is mobile optimised, thus guys be capable order your brand-new device via your existing phone. . Uncover additional layers within certain following article. Asos Delivery Tracking Hacks Thou Better Understand. I really wanted in order to utilize Telstra owns any novel modem seems pretty excellent with a backup 4G, as well as a current offer is 1st month free also wavers each novel connection fee, itself was single slight higher in comparison to alternative ISPs, but thought object would seem worth something. . oh properly. Respective order’s detail sheet, select “View for us test results and additional documents” for. Guys be able to additionally track your order through Of me Telstra app or My Telstra among single browser.

Each enormous illustration was replaced with smaller pictograms next in order to milestones, reducing sheet scrolling. Certain user interface was optimised via removing unnecessary visual elements, improving accessibility standards, also reordering the typographic hierarchy toward highlight important information. I really wanted up to utilize Telstra contains certain brand-new modem seems pretty fine with the backup 4G. Looking around certain trends among 2026, entity is clear who Telstra Track Own Order plays a fundamental role in various sectors. Enhancing any Order Tracking Experience: Some Mixed-Methods Research Approach for MyTelstra App.

Publisher: Telstra Moniker: Own Telstra App Copyrighted Near to: Telstra Family Friendly: Yes Language: English. Up to shift a columns which are displayed among your table out of orders via clicking ’Select. Budge the service activation step in order to certain “Service” section, next for a active services. Solution. Here intend make something easier for users in order to locate and track each status of every out of to them services among individual place. Click any drop downward arrow up to view any orders with which address. Discover the next layer out of here engaging account. Every Courier Tracking Breakthroughs within 2026. Guys be able to search for. Thou shall perceive per list belonging to your orders with details. Y’all be capable search for one order inside certain.

Any Own Telstra app intend work on whatever Android device, iPad either iPhone provided something meets the following OS requirements. Trouble signing in up to any Own Telstra app? Reset your Telstra ID password amid a Mine Telstra app. Watch of us short video on how up to check your contract details within the Belonging to me Telstra app. Require aid? Use your Telstra ID to sign within. By no means sure whatever your Telstra ID is? When y’all not ever own unit, guys may register for one Telstra ID currently. Find out greater around Telstra ID. With Order Express there’s nay waiting for the doors for open, either certain lines up to become manned. Ours business hours are 24x7.

Note: Guys may merely download certain My Telstra app inside certain Australian App Store nor Amuse Store. Telstra Plus orders can’t become tracked online. Please contact all of us in case thou have whichever questions concerning your order. Next to the time out of any research, NBN activation is tracked using any “order tracker, " which one is located in each “obtain aid” section of any MyTelstra app. Research includes revealed who users struggle to navigate to any order tracker effectively since they associate certain NBN activation process with the service section.

“Nay, entity shall seem alternative 2 – 3 days prior to someone be able to process the SR for single order”. In case thou necessitate in order to check your plan also contract details with certain My Telstra app. Rewards you’ll love, every within element site. Redeem your Telstra Plus Points for discounts on devices, accessories as well as extra near any Rewards Store. Must have aid? Watch for us short video on by what means to reset your Telstra ID password among a Of me Telstra app. Something owns stood one lengthy wait. . . yet NBN is finally available by of us new development amid Altona North, Vic. I’ve recently put via a online order for single new NBN connection.

Currently active services, similar as mobile nor residence internet, are accessible out of each “service” section. Watch belonging to us short video on in what way to report single payment inside each Mine Telstra app. Demand facilitate? Clearly I possess nay access up to certain Siebel system which Telstra uses, nor whichever out of a different internal stuff that’s used for creating as well as tracking customer orders. Ta found such nevertheless I never hold any order digit. Thanks for helping. I was hoping I had the ability log internal of me account also bang over there object ought to remain once I’ve logged among. Nevertheless none.

Enter your tracking count on StarTrack either click on certain tracking link amid the confirmation email us sent you. Beside combining qualitative and quantitative research methods, Telstra embarked on one comprehensive investigation to gain valuable insights internal customer preferences, pain points, plus expectations. In said case analyze, our team explore any utilization belonging to single mixed-methods research approach up to enhance a order tracking experience within any MyTelstra App. To what extent desire integrating Telstra Track Belonging to me Order interior of us strategy benefit for us organization? I’m going in order to merely proceed with alternative provider, assuming current is entire good?

Templatised folio design allows for future scenarios for remain easily accommodated, reducing design also development occasion. Using one systematic plus iterative process belonging to customer testing also design improvements, the order tracking experience among each MyTelstra app owns happened significantly enhanced. Any sim card for the “free” backup will conclude skyward being slowed fallen also eventually blocked once Any system has detected that is so being misused plus by no means linked in order to some Telstra service. In what way perform government policies impact a development as well as employ made from Telstra Track Of me Order? In case y’all contain some Telstra ID, y’all can check certain progress made from your order along with appointment times through Own Telstra, nor Track mine order.

Any research uncovered pain points, identified distinct mental models for tracking hardware, appointments, as well as plan changes, also guided a design optimisations. Any fresh user flow, improved user interface, along with customer-centric language contain created a order tracking experience additional intuitive, accessible, also user-friendly. That impact does Telstra Track My Order hold on innovation and creative problem-solving? Certain case analyze highlights any importance out of understanding customer expectations, mental models, plus effective collaboration across teams up to deliver customer-centric solutions within tight timeframes.

Once ourselves ship your order, if thou inhabit among single metro area, you’ll usually receive it any next date. We’ll ship your order in similar fashion soon as stock arrives in each warehouse. Orders inside regional areas perhaps snatch longer. Yourself can as yet order itself, but your delivery shall become delayed until a stock arrives. Again order Back order manner each product is currently by no means inside stock, nevertheless ought to become soon. Among certain activity section, you will become able for notice updates from Telstra plus sum. Contact our group for single update on your order. Telstra Plus orders can’t remain tracked online.

On hold Something possesses held up your order and our team necessitate in order to speak with guys up to progress something. On any “Tracking” tile, under a “Orders” tab, select “Location summary” tab. Monitor outages along with check your internet speeds. Track your usage, flip on auto recharge, plus fetch among control of your plan. Here method who Telstra Connect testament become any recent path to order Telstra mobility products and services. Please check your inbox for your Telstra Connect sign-in and ordering details.

A Telstra ID is a exclusively sign amid you require to access entire your Telstra services. Said case examine aims toward uncover pain points, identify opportunities, as well as optimise certain order tracker leaf toward improve accessibility, information architecture, typographic hierarchy, also overall ease of employ. Users be able to track theirs NBN orders, manage appointments, as well as alter to them NBN plans within certain app. MyTelstra app offers consumers some native mobile experience in order to manage theirs NBN along with mobile services. Certain developments among Telstra Track My Order throughout 2026 are shaping a future landscape.

However, each existing order tracking experience inside the app was outdated, lacking intuitive design plus catering in order to various scenarios. Troubleshoot a issue, check for outages, track orders along with a lot additional. Discover greater with for us related research articles: Whatever Are Common Myths Around Initial Row Tracking. Discover “Help” next to certain top out of the app’s abode screen. Aforementioned modify significantly improved users’ ability up to navigate the order tracker. One recent user flow was designed in order to enable easy access for the NBN order tracker via certain service summary screen. Click interior certain order you wish for track. Simply login along with depart toward “Order History”.

Watch for us short video on in what way to manage account authority within any Mine Telstra app. Need facilitate? Note: “Telstra attachments” are uploaded through certain Telstra team. Attachments uploaded near to. Any Belonging to me Telstra app is your portal toward everything Telstra related, whether you’re a Pre-Paid customer, single little business, nor anything among in between. Watch ours short video on to what extent in order to query some charge among each Belonging to me Telstra app. Require help? Flip on novel device security features, such as Wi-Fi Scan, amid the Mine Telstra app. Device Security Essentials is free for Telstra mobile customers and powered beside McAfee.

Once you’ve joined Order Express thou able login starting at anywhere, anytime in order to spot single mobile order along with track for it progress. Yourself be capable find your order digit on your confirmation email, SMS or amid certain Mine Telstra app. com, call ourselves alternatively visit per store in order to make said purchase. Notify the customer they able visit telstra. Yourself may view this folio, however y’all can’t sell here product otherwise service via one outbound sale right now. Telstra leveraged innovative technologies also streamlined processes in order to create one seamless self-diagnostic system.

Current case examine delves inward each remarkable journey made from MyTelstra Smart Care, a digital solution designed for revolutionise any customer experience. Some list belonging to your orders testament appear grouped near to location with each overview of product. Reset your Telstra ID password. Trouble logging among toward each Belonging to me Telstra app? Yourself may as well apply any 24/7 (these days MyTelstra) app on ios/android if yourself can’t receive dwell chat. You be capable check of us website for in-market launch timeframes for your new device. Our group make an effort belonging to us best to deliver entire pre-orders via 8am on launch 24 hours inside metro areas, regional areas may grab longer.

Ourselves expect in order to initiate shipping pre-orders from when a device is in market. Note: In case each field “Assigned toward” is Telstra, entity manner Telstra is handling the case. Master additional starting at of us different detailed posts, By what means Carries out Best Path Tracking Affect Your Daily Lifetime. If something says. Yourself may notice your order status change like your order progresses. Check what your order status means. You hold aloft to 12 days toward collect your order out of the date made from the confirmation email, subsequent to which itself testament become cancelled if not collected. ie per “1-2xxx” amount. Processed mine “Order reference amount: NAxxx” as well as gave yours truly whatsoever I notion was one proper order amount which might remain tracked. Subsequent to a far-reaching whereas confirming here along with that.

Click on above “Check Own Order” button up to come after any progress belonging to your Telstra delivery. Better seem whole installed within some week. Took certain advantage to order per 100/40MB connection with Aussie BB. Eligible with Consumer plus Little Business Upfront Mobile, Data merely along with Pre-paid Mobile plans with each active recharge. No guaranteed protection against every risks. Available at not any additional cost. Each events from 2026 own demonstrated a essential role out of Telstra Track Mine Order among achieving progress. Each latest version belonging to certain Of me Telstra app is required. Good in order to grasp: For security purposes, you’ll need toward present any identical ID used when y’all placed your order like as each Australian driver licence alternatively passport.

Pre-order Your order is for single novel product who hasn’t stood released to market. Once a product is available, we’ll update your order also notify thou. Any developer, Telstra Corporation Ltd, indicated such any app’s privacy practices could include handling from data while described below. For more information, perceive certain developer’s privacy policy. Said testament open per new prepopulated enquiry shape. Select “Order enquiry”. Yourself able find your order digit on your confirmation email or SMS. If you’re using each Own Telstra app, thou be capable search for object amid your profile at a lower level account activity.

Watch for us short video on to what extent in order to troubleshoot your services inside a Belonging to me Telstra app. Need facilitate? com, phone us or visit some store up to make aforementioned purchase. Yourself can’t sell here product nor service via each outbound sale fair these days. Inform any customer they able visit telstra. Close In which way toward check for outages in your area with certain Own Telstra app dialog. When you’re waiting for equipment, there’s single link inside the Telstra order tracker whatever provides a direct link in order to for us delivery partner’s website whither yourself may track your parcel.

Currently, Click & Collect is just available next to stores across Melbourne plus Brisbane. Thou may check toward notice if some store nearby yourself is participating during your online order. Yourself may arrange one aloft within certain app. Single Telstra ID is the solely sign-in guys need in order to access and manage entire your Telstra apps also services also is quick also easy to create. Watch for us short video on to what extent to register for one Telstra ID within the Of me Telstra app. Demand aid? The count that I possess begins with NA5xxx, meanwhile any tracker is expecting single amount such begins with either 1, NBNO nor H along with ISP.

Each Belonging to me Telstra app desire labor on whatever Android device, iPad or iPhone if it meets each following OS requirements. g. " Instead, they expect to view something like piece from the service list along with each active services, yet amid one unlike declare (e. User Mental Models. User research has shown who users accomplish not associate service activation with “getting help” either “tracking each order. , “activation amid progress”). Discover in which way each story continues inside any following post — Postal Track Along with Trace Best Practices for 2026. Sent messages via any mytelstra app, ignoring each “chat bot” when entity tells yourself aid desk can’t facilitate near the flash on account of from COVID.

Telstra Plus members may access discounted movie tickets across Event Cinemas along with Village Cinemas whilst using and earning points on ticket purchases. Assuming any Mine Telstra app keeps crashing, in that place are some a handful ways for fix this issue. Certain development belonging to Telstra Track My Order amid 2026 owns opened up recent possibilities for growth. Even the 4G backup nonetheless works, by no means which we’ve had up to utilize itself, touch wood. Plug as well as entertain, didn’t possess to configure some changes etc. Grab unit aside Gumtree assuming y’all can. I apply per Gen 1 Telstra Smart modem with mine AussieBB HFC NBN along with itself works great. . .

Good toward comprehend: For some orders placed online whatever include purchasing some novel phone (excluding Telstra Plus orders), each initial order count thou receive can’t become tracked online. Assuming yourself obtain per blank screen alternatively expired session error when guys sign inward each Of me Telstra app, at that spot are some not many ways up to fix said issue. Utilize object for track your delivery. Once your order is inside our system, we’ll send a email with your Telstra order number. On any “Tracking” sheet, select “Support enquiries” up to view a list out of enquiries.

Tried up to track a order via a online “order tracker” however kept on getting an “order unknown” message. Watch belonging to us short video on to what extent for check for outages inside any Of me Telstra app. Effective management belonging to Telstra Track Belonging to me Order be able to drive significant improvements among productivity plus resource utilization. Need support? Download each Belonging to me Telstra to continue managing your home internet as well as Telstra services. Certain My Telstra app possesses replaced both certain House Dashboard App and Telstra 24x7 app. Open a App Store (for Apple users) nor Google Act (for Android users). Search for Belonging to me Telstra as well as select Install.

If thou ordered online, we’ll send y’all a order reference figure via your preferred contact method. Online orders accept nearby 24 hours up to process. When guys live inside a metro area plus position a order in advance of 2:30pm AEST/AEDT, you’ll usually receive something certain next business 24 hours. Otherwise, allow above up to 3 business days for metro areas and skyward to 7 business days for regional areas (subject up to product availability). Like 2026 unfolds, was able to Telstra Track Own Order emerge in similar fashion per key factor amid achieving sustainable solutions? Provided y’all position your order for a item that’s on back order, you’re automatically go on a waiting list for which device, thus yourself obtain peace from mind which you’ll receive each item you crave.

Watch ours short video on in what way up to put above single direct debit within each Mine Telstra app. Necessitate assist? Approach in order to enhance each order tracking experience within each MyTelstra App. Also fix up a single approval process toward manage multiple users with Order Express. Understanding Telstra Track Of me Order is crucial for comprehending any broader context. Obtain one instant overview belonging to your organisation’s ordering history. Track any progress belonging to multiple orders. Receive any tools y’all require for make mobile fleet management easy. Check your in-store paperwork either your email inbox for confirmation along with each next steps via we.

Provided you don’t possess per Telstra ID, yourself may register for per Telstra ID right now, it has easy. . “Sorry, none element is able in order to cancel the order at here stage, yet when any SR is converted for single order, you’ll remain able up to decline something near who stage”. Told them in order to cancel of me order please. . Windows Phone as well as Blackberry phones are in no way compatible with each Own Telstra app. Any progress line was removed in order to enhance accessibility along with readability. Instead, clear labelling with “Step 1, Step 2” improved the perception made from linearity. Certain role out of Telstra Track Of me Order in shaping for us future strategies is critical plus must exist acknowledged. Illustrations were used to provide visual feedback on order status.

Order Express gives you any latest available products, each newest features as well as the latest deals inside certain element easy view. It has better business. With real-time stock availability, up-to-the-minute pricing as well as delivery tracking since leave to whoa, it’s additional than some better buying experience. Must have support? Study extra about this subject among ours related guides, Common Mistakes in order to Avoid with Usa Express Tracking. Watch belonging to us short video on to what extent to recharge your Pre-Paid amid certain Mine Telstra app. Notification centre is at present “Account activity”. Maintain track belonging to your orders, cases, faults as well as notifications. Once you’ve placed your order, guys can maintain track belonging to its own progress from dispatch up to your door with belonging to us order tracking tool.

Illustrations owns as well occurred used up to provide visual feedbacks on certain status from certain order when it is successfully completed, cancelled or this is each issue with something. Conditions apply. Eligibility criteria along with T&Cs apply in order to join Telstra Plus. I exactly checked own account along with over there is nothing that seems in order to show any order I’ve formed today, alternatively anything approximately it has status, etc. Able I view fine details as well as progress information for single order I make with Telstra for one modify toward mine abode phone plan? In order to download each Mine Telstra app, open a App Store (for Apple users) alternatively Google Amuse (for Android users).

Delivery is fast as well as free with Order Express. Completed, billing, order count, secondary reference, customer also customer ID. Get extra information with belonging to us related articles, Whatsoever Are the Emerging Trends among Track Mine Bmw Order. Crave toward exist enrolled within Order Express? Contact your Mobile Sales Representative today and they’ll facilitate guys get connected along with solution whatever questions. Services like while NBN, which require several steps for be activated, are currently tracked sub- certain “Order Tracker” section, which is available below the level 1 “Receive Help” section. Active services are available beneath any level 1 “Service” section. Background.

Additionally, treejack testing includes existed performed to uncover any customer’s mental model nearby service activation plus device delivery. Make payments, view eBills, download tax invoices, manage your payment methods, and receive further info on failed payments. When you’d like for speak with we among your preferred language, we’ve got y’all covered. Thou don’t necessitate to on account of they only charge guys for certain service when yourself are firmly connected as well as have one functioning service with them. I’ll provide dwell chat alternative make an effort. . . Thanks. nevertheless damn. : D. which chatbot runs one tight screen for hold enquiries outside! . .

When a update is built to your enquiry, yourself desire receive single email up to check each. You’ll demand to make sure your item is remaining amid belonging to it original packaging and unused. Find out Extra. Privacy practices possibly vary based on, for example, each features you employ or your age. Lastly, based on interface testing, iconography proves helpful among quickly conveying certain meaning belonging to apiece milestone. However, users too noted who certain current design necessitates excessive scrolling due for certain size from the illustrations associated with per step.

Next select Account contacts for view certain contacts whom contain authority on your account. With 98% made from queries resolved in-app, you’re simply a few taps at a distance out of getting on with your one day. Simply send we some message also you’ll become notified when ourselves reply. Fill within your appointment details toward view certain list of available stores as well as easily book your visit. View your services, pay your bill, troubleshoot tech issues, contact ourselves via messaging plus plenty additional. Start using a app to manage your services and get a aid thou must have, when you necessitate itself.

View any details either add additional comments, thou able select “Accept” when a issue. Assuming thou think you’ve happened blocked through mistake, file per ticket underneath also we’ll gaze into entity. Contact all of us in case you received certain wrong item, nor your item is faulty nor dead on arrival. Whatsoever improvements may consistent application made from Telstra Track My Order principles bring to our operations? Request one refund also element from ours experts testament review plus discuss the charges via chat. In order to gain per deep understanding from the customer journey plus user mental models, user testing on a prototype followed through single survey was conducted.