Two CityGate Hospitality associates were named Stars of the Industry out of 472 nominations submitted to the Illinois Hotel & Lodging Association for 12 individual employee awards presented on December 15.
The association’s annual awards recognize hotel employees who embody “resilience, compassion and dedication”.
CityGate Hospitality operates the Arista Hotel, the only Four Diamond property in Naperville, as well as dining and wellness brands located at the CityGate Center in Naperville.
Human Resources Coordinator Sue O’Keefe won Administrative Employee of the Year and Arista Hotel Housekeeper Asya Elamin won Housekeeping Employee of the year. O’Keefe and Elamin were among nine CityGate Hospitality Associates nominated in the various IHLA categories.
“It’s amazing to see Associates achieve this level of recognition,” said Vice President of Sales and Marketing Cynthia Bock. “To have two employees to achieve this goal, out of so many nominees and only a dozen categories, is truly remarkable. “
“We couldn’t be more proud of our team at the Arista Hotel and all CityGate entities, and the fact that industry leaders demonstrate their agreement really validates what we do,” added the Director of Resources. human Marne Curio.
O’Keefe joined the company in mid-2016 and, during her tenure, has always been caring and empathetic, and a constant point of reference for the organization. She founded the company’s culture committee, ensuring that initiatives – from volunteerism and community giving to celebrations and social gatherings – resonate and match the interests of associates. She is a champion of COVID-19 awareness and protocols, and has shown the utmost compassion and care to associates affected by the leave.
As the industry continues to recover from the impact of the pandemic, O’Keefe has personally onboarded over 100 new associates in 2021. In the company’s 2020 associate opinion poll, O’Keefe received praise for his availability and attention to the experience of associates. She also received the Rockstar of the Month Award for April 2020 from the company and the Rockstar of the Year 2020 award.
Elamin, who is a housekeeper and housekeeping trainer for new associates, and sometimes a room inspector, is also a CityGate Hospitality Rockstar of the Month award winner – three times during her tenure at the Arista Hotel that began in 2013.
Recurring attributes noted in his Rockstar and Stars of the Industry nominations include Elamin’s “infectious smile, technical skill and attention to detail”. In her role, she helped ensure that the Arista Hotel was among the first hotels to receive the CLEAN + SAFE certification from the IHLA, introduced in 2020 in response to the COVID-19 pandemic.
Elamin was also recognized for her integrity. When a guest lost a valuable jewel, it was she who located it and immediately informed the management to ensure its return; the guest was overwhelmed with appreciation and gratitude.
CityGate Hospitality has a history with the Stars of the Industry Awards introduced by IHLA in 1996, approximately 20 years before the opening of the Arista Hotel. In 2019, the manager of the year award went to the hotel’s manager of housekeeping, now retired.
The AAA Four Diamond Arista is located at 2139 CityGate Lane in Naperville and is the first LEED certified hotel in Illinois. It also holds Green Seal Silver certification. CityGate Hospitality LLC is a Naperville-based hotel management organization that operates the hotel, Forbes Four Star Arista Spa & Salon and Wine Spectator award-winning Italian restaurant Che Figata, as well as Lavazza Café, Zorba Cocktail Bar, the Tap In Pub, the CityGate Grille and Olympus Executive Fitness Center. The CityGate campus also offers Class A office and retail space for renowned companies, including the global headquarters of Calamos Investments.
In 2022, a 284-unit luxury residential building will be completed on campus with a rooftop event center operated by CityGate Hospitality.